Part 2: Goals

If your employees are motivated, it creates an engaging experience for the customer. In turn, this can translate into loyalty and profit. This makes knowing which goals will best motivate a team, as well the best way to set these goals, critical skills that every team leader should have.

Setting goals is important in order to give your team something to strive towards. The first step in goal setting is identifying the types of goals that will motivate team members the most, as this is a key step in driving employee and, therefore, customer engagement.

In this video, Bill discussed the three key areas that teams within a business should set goals in, based on the perspectives and experience of various stakeholders:

1. Employees
2. Customers
3. Owners

Continuous performance improvement – Setting team goals

Download the resource document below and jot down some notes as you watch the video. This document will provide you with additional information on how to set goals effectively.