My personal passion and number one priority, is the development of high quality people leadership in everything we do – it’s only in this way that we get satisfied customers and great business results. Scores on the Board™ is a powerful way of ensuring that we connect properly as a team, focus on the staff experience and deliver a great customer experience.
Kevin Page
Head of Customer Contact Centres
National Australia Group Europe
Winner Best Contact Centre in the World 2006
Organisations around the world universally agree that the creation, development and effective leadership of teams is central to their ongoing ability to innovate, compete and ultimately succeed in meeting the needs of their customers, employees and shareholders.
Central to building effective and high performance teams is a fast and practical team building strategy and process. This is something that a small proportion of team leaders know innately how to do. Others, through experience and coaching on team building, have learned how to do it. Sometimes a facilitator is used for team building – some of these people are highly skilled at conducting team building workshops.
Team building often follows a predictable pattern, sometimes referred to as the FSNP – or Form, Storm, Norm and Perform process. A team is initially Formed to achieve a particular objective, then the members Storm around trying to work out what they are trying to do, who has what skills, what preferences for what activities – during this stage there is often much confusion and very little in the way of results. At this stage the leader will help the team agree some Norms or rules about how they will operate together and finally the team moves to the last stage, namely Performance.
However most workplace teams are already in existence and have an ongoing lifecycle where their leader may change, their team members certainly change and an ongoing process of change in technology, tools, and priorities impact the team.
Effective team building is an ongoing requirement for teams to be consistently high performing. This requires more than an annual day of team building exercises or adventures. It demands an ongoing process; a systematic approach that the team owns and pursues to lead and manage themselves for outstanding performance.
Following the 3 hour Scores on the Board™ Workshop teams can immediately start to implement the system. As the team members actively participate in building their team’s vision, setting specific team goals and creating and implementing their actions they become immediately more involved and feel more valued. They also build their individual skills in the areas of communication, creative problem solving, goal setting, action planning and their specific job competencies. Compared to traditional team building training or initiatives, the team learns how to prioritise, set goals, agree action plans and encourage work completion by each other. In addition they learn how to create and a compelling team vision that will inspire them to learn from each other and perform at their best. These skills are built upon and improved over each Scores on the Board™ cycle with the leader being able to access their Scores on the Board™ Coach for support in using the system.
Implementing Scores on the Board™ will deliver a bigger performance improvement from team building than going it alone or investing the time and money of developing a specific team building program or sending employees out to external team building courses.
For more information on how Scores on the Board™ works or how to become a Licensed Consultant please CONTACT US